Bana88 Privacy Policy — Your information is completely safe with us

1 What information we collect

We collect various types of information during registration and while you use our services. This information is used to deliver the best possible experience and to keep your account secure.

Types of information we collect:

2 Data Collection Methods

Bana88 collects your information through several channels. Here is what you should know about each method:

• Information provided directly by you: Information you provide directly during registration, KYC verification, payments, or support chats.
• Automatically Collected Information: Information collected while you use the platform through cookies, web beacons, and log files.
• From Third Parties: Information received from payment providers, identity verification agencies, or affiliate partners.
• From Public Sources: Publicly available information used where necessary for fraud prevention.

3 Purpose of Data Use

Bana88 collects your information for specific, defined purposes only. We never use it beyond those purposes. Transparency is the foundation of our privacy policy.

• Account management: For registration, login, identity verification, and account security.
• Payments & Transactions: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To address your questions, complaints, and support needs.
• Service Improvement: As analytical data to help improve your experience on the platform.
• Security & Fraud Prevention: To prevent account hacking, money laundering, and other forms of misuse.
• Legal obligations: To comply with requests from government or regulatory authorities.
• Marketing Communications: To keep you informed about relevant offers and promotions, with your consent.
• Responsible Gaming: To analyze gaming behavior and identify potential issues at an early stage.

We always follow a data minimization principle when using your information — meaning it will never be used beyond the purpose for which it was collected.

4 Data Sharing Policy

Bana88 never sells your personal information for commercial purposes. However, limited data may be shared in the specific circumstances below in order to provide our services:

• Payment Providers: Information required to complete transactions via Mobile Banking, Nagad, Rocket, or your bank.
• Identity Verification Agencies: With certified verification partners to complete the KYC process.
• Technology Partners: For hosting, cybersecurity, and analytics services — all bound by strict confidentiality agreements.
• Legal authorities: When required by court order, regulatory directive, or legal investigation.
• Business Restructuring: In the event of a company merger or acquisition — you will be notified in advance.

5 Cookies & Tracking Technologies

Bana88 uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies we use:

• Essential cookies: These are required to maintain your login session and ensure platform security. Disabling them may cause the platform to function incorrectly.
• Functional cookies: To remember your preferred language, theme, or settings.
• Analytics Cookies: To understand which pages are used most, how long users stay, and similar patterns. This data is analyzed in fully anonymized form.
• Marketing Cookies: To show you relevant offers based on your interests. You can opt out of these at any time.

6 Data Retention Period

We retain your information only for as long as necessary. Retention periods are determined by the type of data and its purpose:

• Account information: For the full duration the account is active, and up to 5 years after closure.
• Financial transaction data: Up to 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Gaming History: For the duration the account is active, and 3 years after closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Analytics Data: Up to 2 years after anonymization.

Once the designated retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

7 Technical Data Protection Measures

Bana88 employs state-of-the-art technical and organizational security measures to protect your privacy. Our security infrastructure is regularly updated and audited.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall & DDoS Protection: To prevent unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular Security Audits: Regular penetration testing conducted by third-party security specialists.
• Restricted Access Controls: Only authorized personnel have access to data where strictly necessary.
• Data Backup: Regular backups to reduce the risk of data loss to zero.

8 Your Rights

As a user in Bangladesh, you have a number of important rights over your data. bana88 respects these rights and is committed to responding to any request you make.

9 Protection of Minors' Data

Bana88 is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we become aware that any data from a minor has been collected inadvertently, it will be deleted immediately.
• If parents believe their child's information is in our possession, please notify our support team.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

10 Privacy Policy Changes

Bana88 may update this privacy policy as needed. When changes are made, here is what we do:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A minimum of 14 days' notice will be given before any major changes take effect.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.

If you do not agree to the updated policy, please request account closure and withdraw your balance.

11 Contact

If you have any questions or requests regarding this privacy policy, please get in touch. Our dedicated privacy team is always ready to address your concerns.

• Email: [email protected]
• Support Chat: Log in to the platform and reach us via 24/7 live chat.
• Response Time: Typically within 24–48 hours.